Frequently Asked Questions – Customers (Handmark)

1. What is Handmark?

Handmark is an Indian e-commerce platform where customers can buy authentic handmade, artisan, and unique products directly from verified creators across India.

2. What kind of products are available on Handmark?

Handmark focuses on:

• Handmade and handicraft products
• Traditional and regional crafts
• Brass and metal items
• Artisan-designed home décor
• Customized and made-to-order products
• Products from women-led enterprises

Mass-produced factory goods are not the core focus.

3. Are products on Handmark genuinely handmade?

Yes. Handmark verifies sellers before onboarding and promotes products that reflect genuine craftsmanship, traditional skills, and limited-production work.

4. How do I place an order on Handmark?

1. Browse or search for products
2. Select a product and review details
3. Add it to your cart
4. Proceed to checkout and make payment

Order confirmation is shared immediately after purchase.

5. Do I need to create an account to place an order?

Yes. Creating an account helps you track orders, manage addresses, receive updates, and access support easily.

6. What payment methods are accepted?

• UPI
• Debit cards
• Credit cards
• Net banking
• Other approved digital payment methods

7. Is online payment safe on Handmark?

Yes. Handmark uses trusted and secure payment gateways to protect customer payment information.

8. How long does delivery take?

Delivery timelines depend on:

• Product type (ready-to-ship or made-to-order)
• Seller location
• Delivery address

Estimated delivery time is shown before checkout.

9. Can I track my order?

Yes. Once your order is shipped, you can track it through the My Orders section using the provided tracking details.

10. Does Handmark offer Cash on Delivery (COD)?

COD availability depends on product category, seller preference, and delivery location. Available options are shown at checkout.

11. Can I cancel my order after placing it?

Order cancellation depends on order status and product type. Customized or made-to-order products may not be eligible for cancellation once processing starts.

12. What is Handmark’s return and refund policy?

• Ready-to-ship items may be eligible for returns
• Customized and made-to-order products are usually non-returnable

Exact policy details are mentioned on each product page.

13. What should I do if I receive a damaged product?

Raise a support request within the specified timeframe with photos and videos. Handmark will coordinate with the seller for a fair resolution.

14. What if I receive the wrong product?

Raise a complaint through the support section along with an unboxing video. The issue will be reviewed and resolved as per policy.

15. Are product prices negotiable?

No. Prices are fixed by sellers based on effort, materials, and craftsmanship. Handmark promotes fair pricing and does not support bargaining.

16. Why are some products priced higher than mass-market items?

Handmade products require time, skill, and detailed craftsmanship. Pricing reflects effort, quality, and uniqueness.

17. Can I contact the seller directly?

Customer-seller communication may be enabled in a secure and controlled manner through the platform.

18. Do products come with guarantees or warranties?

Warranty or guarantee details, if applicable, are mentioned on the product page. Handmade products may differ from factory-made standards.

19. Are the product images and descriptions accurate?

Sellers must provide honest images and descriptions. Minor variations may occur due to handmade production.

20. Why might a product look slightly different from the image?

Handmade products are individually crafted. Small variations in color, texture, or finish are natural.

21. Can I order customized products?

Yes. Many sellers offer customization. Options and timelines are mentioned on the product page.

22. How do I know if a product is customized or made-to-order?

Product type and delivery timelines are clearly mentioned before purchase.

23. How does Handmark ensure seller authenticity?

Handmark verifies seller documents, product listings, and follows quality guidelines to maintain trust.

24. Are there any hidden charges?

No. Product price, taxes, and shipping charges (if any) are clearly shown at checkout.

25. Can I update my delivery address after placing an order?

Address changes may be possible before dispatch. Once shipped, changes may not be allowed.

26. What happens if my delivery is delayed?

You will be informed with updated timelines if delays occur due to logistics or production.

27. How can I contact Handmark customer support?

Contact Handmark through the website or app support section for order, payment, or product-related queries.

28. Does Handmark support corporate or bulk orders?

Yes. Handmark supports bulk and corporate gifting orders. Separate terms may apply.

29. Why should I buy from Handmark?

• Support real artisans and creators
• Buy authentic, non-mass-produced products
• Help preserve traditional skills
• Contribute to ethical commerce

30. What does Handmark stand for?

Handmark stands for trust, authenticity, and respect for craftsmanship — where artisans are the brand themselves.