Grievance Redressal Mechanism
Effective Date: 01.12.2025
At Handmark, we are committed to ensuring fair treatment of our users and addressing any grievances related to our products or services in a timely and transparent manner.
This Grievance Redressal Mechanism is established in accordance with applicable laws and regulations.
What is a Grievance?
A grievance refers to any issue, concern, complaint, or dissatisfaction raised by a user in relation to the products, services, or experience on the Handmark Platform. If you are facing any difficulties or require resolution, we are here to assist you.
How to Raise a Grievance
Users may raise a grievance through the customer support channels made available on the Handmark Platform, including but not limited to:
- Submitting a query or complaint through the Platform’s support or help section
- Writing to the official customer support email address
Users are encouraged to provide relevant details to enable effective resolution.
If a grievance is not resolved through initial customer support, it shall be escalated in accordance with this mechanism.
Grievance Escalation Process
In case a user is not satisfied with the resolution provided by customer support, the grievance may be escalated to the Grievance Officer appointed by Handmark in compliance with applicable laws.
Grievance Officer Details
Name: Mr. Ankit Dangariya
Designation: Grievance Officer
Office Address:
12th Floor, Office Nos. 1201 & 1202, Colonnade Building,
Above Kalki Showroom, Opposite ISCON BRTS Bus Stand,
ISCON Ambali Road, Sarkhej, Ahmedabad District,
Gujarat - 380058, India
Contact Number: 7486059467
Email: care@handmark.in
Grievance Resolution Process
Acknowledgement
Upon receipt of a grievance, Handmark shall acknowledge the same within 48 hours through appropriate communication channels.
Resolution
The Consumer Care Team and/or the Grievance Officer shall examine the grievance and make reasonable efforts to resolve it within the timelines prescribed under applicable laws.
Closure
A grievance shall be considered closed when:
- A response or resolution has been communicated to the user by Handmark; and
- Appropriate action, where required, has been taken.
For additional information, please refer to our Terms of Use available on the website.